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About Us

Welcome! Meet the team...

What does it mean, ‘Balance at Work’?

Balance at Work was built on a very basic idea.

Instead of seeking work-life balance, we will all be happier when we accept that work is a significant part of every life. Balance comes from finding joy in whatever work we do.

We exist to provide useful insights and practical ways to help people, teams and organisations to improve the ways they work.

Get in touch to find out how we work and read on to learn about our team.

Since 2006, our work has evolved in terms of the skills, processes and tools we use. But one thing is constant. We believe the best businesses succeed by balancing productivity and profitability with the needs of their people.

With balance, engaged employees will achieve the organisation’s strategic goals because they want to, not because they feel they have no choice. Working with leaders who understand and commit to this balance is how we do our bit to make the world a better place.

Read more about our team below and in their individual LinkedIn profiles.

Our Team

Susan Rochester

Managing Director

Susan co-founded Balance at Work in July 2006, with a plan to find and share practical ways to improve our working lives.

Susan's tendency to balance analytical thinking with an optimistic outlook makes it natural for her to set direction and solve problems. This makes her an effective facilitator, strategic advocate and coach who constantly creates new and more effective ways of doing things, because she's motivated by her desire to help others.

Paula Ford

Senior Consultant and Coach

Paula started working as Senior Consultant and Coach at Balance at Work in 2016 - and we could only gain from her valuable skills, experience and insights in business strategy, coaching and organisational development.

After starting her working life in a major bank, a secondment in HR led Paula on to more study when she realised human behaviour is the really interesting part of the world of work. Paula has improved the awareness and development of individuals and teams in diverse roles and industry sectors with her expertise in coaching, workshop facilitation and assessments.

Ben Robinson

Senior Consultant and Coach

Ben brought his broad experience across industries, sectors, organisational missions and sizes when he joined the team in early 2020, having worked in HR team and leadership roles for organisations such as MYER, CHOICE, The Salvation Army, Kimberly-Clark, Laureate Education and Landcom.

Ben is a pragmatic and collaborative professional who enjoys working with people to help them reach their potential and progress in their career. As a coach, Ben values the importance of building trust, providing value to the client and providing the appropriate amount of challenge to help them achieve their goals.

Louise Longhurst

Manager Client Projects

At the end of 2016, Louise was given a fabulous opportunity to reinvent her working life. Motivated by a passion to find enjoyment and satisfaction at work for herself and others, she joined the Balance at Work team early in 2017, bringing the team the benefit of her experience in leadership, people management and organisational culture.

Louise has over 25 years’ experience in sales, marketing and customer service roles with global healthcare organisations, gaining experience in strategic planning, process evaluation, facilitation, negotiation, and team leadership and development. Louise’s career and life choices have also given her many insights into the impact of change and how we adapt.

Chris Barton

Associate Director

Chris has been involved in running his own businesses for the last 15 years and has built up and sold two companies. Previous to this he ran the Australian operation of an international employee benefits business, building it into the market leader in the Australian market.

He is currently investing in and working with scale ups that are aligned with his personal values of personal development and leadership and in 2018 joined Balance at Work as an Associate Director. Chris brings a passion for helping business owners and HR professionals to create amazing workplaces.

Lottie Rochester

Sanity Saver

Lottie joined our team in March 2020, just before the world changed with the impact of COVID19. Lottie makes up for her lack of skills and experience with her energy and enthusiasm. Her latest project seems to involve a lot of sleeping under desks, proving her aptitude for finding balance at work.

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What they say about us

"The last couple of years at batyr has seen incredible growth and the Balance at Work team has supported us along the way. They have helped us improve leadership skills across the team by helping us source and manage mentors, and even engaging as mentors themselves. As a young and fresh CEO Susan has also supported me personally with genuine feedback and fearless advice to achieve great things.​"

Sam Refshauge - CEO, batyr

"We used the Harrison Assessment tools followed by a debrief with Susan, for career development with staff, which then allowed us to work with Susan to create a customised 360 degree review process. Susan has a wealth of knowledge and is able to offer suggestions and solutions for our company. She is always ready to get involved and takes the time to show her clients the capability of Harrison Assessments. ​"

Jessica Hill - Head of People and Culture, Choice

"Balance at Work are the ideal external partners for us as they completely get what we are trying achieve in the People and Culture space. Their flexibility and responsiveness to our needs has seen the entire 360 approach being a complete success. The online tool and the follow up coaching sessions have been game changers for our business. The buzz in the organisation is outstanding. Love it! Thanks again for being such a great support crew on this key project."

Chris Bulmer - National GM Learning and Development, ISS Australia

"We use Harrison Assessments with our clients to support their recruitment processes. We especially value the comprehensive customisable features that allow us to ensure the best possible fit within a company, team and position. Balance at Work is always one phone call away. We appreciate their valuable input and their coaching solutions have also given great support to our clients."

Benoit Ribe - HR Solutions Manager, Polyglot Group

"The leadership team at Insurance Advisernet engaged Susan from Balance at Work to run our leadership development survey and learning sessions. Susan was very professional in delivering the team and individual strengths and opportunities for growth. Susan's approach was very "non corporate" in style which was refreshing to see. I can't recommend Balance at Work more highly to lead employee and team development sessions."

Shaun Stanfield - Managing Director, Insurance Advisernet

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