Where’s all this leadership leading us?
We had leadership programs running constantly, but when a decision had to be made everyone stepped back and waited for…
Want better customer service?
Qantas is planning to give financial bonuses to cabin crew and other staff based on customer satisfaction (Sydney Morning Herald,…
A lesson in valuing your intuition
When you have a decision to make, do you put more emphasis on analysis or intuition? If you believe decisions…
Is ignorance really bliss?
“When ignorance is bliss, ’tis folly to be wise.” – Thomas Gray, 1742. We often hear this quote, but would…
Top 10 of 2010
We’re ready for a big year in 2011! Before we get too far into the new year and a new…
December? Already? Really? Really!
It’s common at this time of year for us to wonder where the year has gone… Perhaps you’re also wondering…