Motivaton, People Management

What’s wrong with politics?

In a recent conversation with a candidate for the next election, she told me she thought politics as a career…

BY: Susan Rochester February 6, 2013
Engagement, Motivaton, People Management, Performance Management

Want better customer service?

Qantas is planning to give financial bonuses to cabin crew and other staff based on customer satisfaction (Sydney Morning Herald,…

BY: Susan Rochester June 4, 2012
Assessments, Coaching, People Management, Training

Not everyone wants to learn, you know…

Have you ever tried training someone and felt like you were getting nowhere? This was one of my early HR…

BY: Susan Rochester May 15, 2012
Coaching, Motivaton, People Management, Performance Management

Giving feedback? Remember the other F-words

Feedback is one area some people struggle with when managing staff.  Remembering some other f-words could make it easier! Here…

BY: Susan Rochester October 20, 2011
Case studies, Coaching, Motivaton, People Management

How’s your balance?

A recent conversation with Thea Foster of Added Value Corporation prompted this article. Thanks for the inspiration, Thea! We all…

BY: Susan Rochester July 18, 2011
Coaching, Motivaton, People Management

Critical skill shortage 2: Problem solving and decision making

This is the third of six articles inspired by data about skills shortages in the banking and finance sector, from…

BY: Susan Rochester May 23, 2011