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Tag: clients

Leadership

5 reasons to reduce ‘clutter’ and grow your business

A recent visit to a local boutique was a stark reminder of the main drawback of trying to be all…

BY: Susan Rochester June 12, 2012
Leadership

Want better customer service?

Qantas is planning to give financial bonuses to cabin crew and other staff based on customer satisfaction (Sydney Morning Herald,…

BY: Susan Rochester June 4, 2012
Leadership

Why job fit matters for business

Career guru Kate Southam, wrote on her Cube Farmer blog last week  “Whether it is a pair of shoes or…

BY: Susan Rochester August 2, 2011
Leadership

Critical skill shortage 1: Communication

Last week’s article on the ‘Top 5’ critical skills in short supply in Banking and Finance generated a lot of…

BY: Susan Rochester May 9, 2011
Leadership

Top 5 critical skills in shortfall

The Kelly Skills at Work 2010 study uncovered a serious skills  shortage in the Banking and Finance Sector in the…

BY: Susan Rochester May 2, 2011
Leadership

How referable is your business? (continued)

Following on from our article last week – ‘How referable is your business?’ – see below for a further two…

BY: Susan Rochester April 19, 2011

Could your people and culture practices be your competitive edge? GET YOUR FREE REPORT

Leadership

How referable is your business?

Lead generation is now more important than ever and client referrals are the most profitable way to build your business….

BY: Susan Rochester April 12, 2011
Leadership

Four simple questions to bring you more referrals

A couple of weeks back, I was eating lunch with a business colleague I’ve known for years when she asked…

BY: Susan Rochester April 5, 2011
Leadership

The results are in! Thank you for your feedback

A few weeks ago, we asked for reader feedback on our weekly e-newsletter.  Here is a summary of what our…

BY: Susan Rochester February 14, 2011
Leadership

Is ignorance really bliss?

“When ignorance is bliss, ’tis folly to be wise.” – Thomas Gray, 1742. We often hear this quote, but would…

BY: Susan Rochester January 31, 2011
Leadership

December? Already? Really? Really!

It’s common at this time of year for us to wonder where the year has gone… Perhaps you’re also wondering…

BY: Susan Rochester December 6, 2010
Leadership

Banking on your reputation

If your chances of being hired or promoted – or winning a new client – depended 20% on your qualifications and…

BY: Susan Rochester August 10, 2010

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What they say about us

"Wow, what can I say…. I found the Harrison reports to provide remarkable insights into your preferred behaviours and how you cope with stress. This is an invaluable tool for any business owner who wishes to maximise the use of their human capital, and I can highly recommend the use of Harrison Assessments reports with Susan's debrief. It simply works! 😊"

- Christopher Cachia, CEO and Principal, CCA Financial Planning

"Coaching with Ben gave me a great opportunity to reflect and explore strategies, tips, and tools to improve ways of working and to work through opportunities & challenges. I really valued the focused discussion on specific areas to support my growth and development. I highly recommend working with Ben."

- Manager, National NFP

"In a challenging role in a new organisation, coaching with Paula was the ideal time to reflect, problem-solve, brainstorm options and arm me with next steps in all areas - from staffing, internal politics and relationships to tackling key initiatives. The sessions were by video and face to face, both equally effective. Using video allowed for easy integration of sessions into my busy workdays without any hassle. Paula’s style of coaching quickly built trust so I felt safe being vulnerable, quickly getting to the heart of a number of issues and propelling me and my performance forward significantly!"

- Executive GM, People and Culture

"We used the Harrison Assessment tools followed by a debrief with Susan, for career development with staff, which then allowed us to work with Susan to create a customised 360 degree review process. Susan has a wealth of knowledge and is able to offer suggestions and solutions for our company. She is always ready to get involved and takes the time to show her clients the capability of Harrison Assessments. ​"

Jessica Hill - Head of People and Culture, Choice

"Balance at Work are the ideal external partners for us as they completely get what we are trying achieve in the People and Culture space. Their flexibility and responsiveness to our needs has seen the entire 360 approach being a complete success. The online tool and the follow up coaching sessions have been game changers for our business. The buzz in the organisation is outstanding. Love it! Thanks again for being such a great support crew on this key project."

Chris Bulmer - National GM Learning and Development, ISS Australia

"The leadership team at Insurance Advisernet engaged Susan from Balance at Work to run our leadership development survey and learning sessions. Susan was very professional in delivering the team and individual strengths and opportunities for growth. Susan's approach was very "non corporate" in style which was refreshing to see. I can't recommend Balance at Work more highly to lead employee and team development sessions."

Shaun Stanfield - Managing Director, Insurance Advisernet

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