BACK TO TOP

Time to step up and start managing

Forget micro-managing. Right now, under-managing is the thing to avoid!

We’ve all been so busy sorting out what we’re doing with our businesses just to survive, and it’s sometimes easy to let people management tasks slide. Whether the impact of COVID-19 on your company has been positive or negative, it will have thrown out many of your best intentions and plans.

“You’re all adults, just work it out for yourselves!”

The above is an actual quote from a manager, relayed to me by an employee last week. We’ve probably all felt that way at one time about our staff.

Although it’s tempting to throw your hands up in the air and prefer to ignore or postpone our responsibilities as managers, now is not the time to do so. We can try to kick the accountability can down the road, but it will eventually roll back – often when it’s least welcome.

Your team needs your leadership with clear ‘guardrails’ so they can stay on track, especially while you are dealing with the immediate challenges you and your business face right now. They are anxious too. It won’t help them to do their best work if you give them a reason to doubt you are in control of the situation. You don’t have to micro-manage to show you’re in control.

How much more time would you have to do what you need to do if you were transparent with your team about your expectations, right from the start?

Here’s an example: One of our SME clients set these business outcomes which will appear in every position description in that (manufacturing) organisation:

  • We deliver exceptional results for our clients because:
  • All our actions, relationships, and decisions are consistent with our organisational values and purpose; and
  • We are each accountable for following the systems, policies and procedures that apply to our positions, our projects and our teams.

For this to work, everyone needs to know your business purpose and values, and have access to the systems, documented policies and procedures that are relevant to their work. If you don’t have these in place already, you could be setting yourself up for more severe pain in the future.

The most important thing now you’ve made it this far is to keep moving forward. Don’t let those people management tasks you’ve set aside become the next big crisis your business has to face.

Getting the balance right is a constant juggle. But managing people well is essential if you plan to succeed. If you’d like to share the load, you can always email or call us for a free chat.

 

Share Button

About Susan Rochester

BSc MHRM FIML
Susan Rochester has been managing director of Balance at Work since 2006. Susan has a natural tendency to balance analytical thinking with an optimistic outlook to set direction and solve problems. She is an effective facilitator and constantly creates new and more effective ways of doing things, motivated by helping others to achieve their goals.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

What they say about us

"In a challenging role in a new organisation, coaching with Paula was the ideal time to reflect, problem-solve, brainstorm options and arm me with next steps in all areas - from staffing, internal politics and relationships to tackling key initiatives. The sessions were by video and face to face, both equally effective. Using video allowed for easy integration of sessions into my busy workdays without any hassle. Paula’s style of coaching quickly built trust so I felt safe being vulnerable, quickly getting to the heart of a number of issues and propelling me and my performance forward significantly!"

- Executive GM, People and Culture

"The last couple of years at batyr has seen incredible growth and the Balance at Work team has supported us along the way. They have helped us improve leadership skills across the team by helping us source and manage mentors, and even engaging as mentors themselves. As a young and fresh CEO Susan has also supported me personally with genuine feedback and fearless advice to achieve great things.​"

Sam Refshauge - CEO, batyr

"We used the Harrison Assessment tools followed by a debrief with Susan, for career development with staff, which then allowed us to work with Susan to create a customised 360 degree review process. Susan has a wealth of knowledge and is able to offer suggestions and solutions for our company. She is always ready to get involved and takes the time to show her clients the capability of Harrison Assessments. ​"

Jessica Hill - Head of People and Culture, Choice

"Balance at Work are the ideal external partners for us as they completely get what we are trying achieve in the People and Culture space. Their flexibility and responsiveness to our needs has seen the entire 360 approach being a complete success. The online tool and the follow up coaching sessions have been game changers for our business. The buzz in the organisation is outstanding. Love it! Thanks again for being such a great support crew on this key project."

Chris Bulmer - National GM Learning and Development, ISS Australia

"We use Harrison Assessments with our clients to support their recruitment processes. We especially value the comprehensive customisable features that allow us to ensure the best possible fit within a company, team and position. Balance at Work is always one phone call away. We appreciate their valuable input and their coaching solutions have also given great support to our clients."

Benoit Ribe - HR Solutions Manager, Polyglot Group

"The leadership team at Insurance Advisernet engaged Susan from Balance at Work to run our leadership development survey and learning sessions. Susan was very professional in delivering the team and individual strengths and opportunities for growth. Susan's approach was very "non corporate" in style which was refreshing to see. I can't recommend Balance at Work more highly to lead employee and team development sessions."

Shaun Stanfield - Managing Director, Insurance Advisernet

Join our community