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Your team – how well do you know them?

Managing a team can be very rewarding when you feel confident around them. Even if you don’t see yourself as a ‘people person’, learning to care about your team will help you improve your team’s performance.

At Balance at Work, we often get involved in helping our clients hire the best people for their teams.

We also care a lot about how they retain them!

Read on to benefit from our experience working with teams in all sorts of organisations over many years.

To keep key people, you need to know them and their needs.

As an exercise, imagine I’ve asked you to tell me the following about each of your top performers:

  1. Why do they work for you?
  2. What are their highest values?
  3. Could they earn more elsewhere?
  4. What frustrates them about their job?
  5. What do they want to do in their career?
  6. How would they most like to be rewarded?
  7. Do they like the culture of your workplace?
  8. What worries them the most in their life right now?
  9. What are they most excited about in their life right now?
  10. How easy would it be for them to get another job if they wanted to?

How would you go?  Would you know all the answers about your team?

If you found some gaps, it might be time to do some research – by which I mean having some conversations.

Your interest in the answers to these questions demonstrates your interests in your team as people, not just as resources.

It’s important to engage your employees, even when it feels hard for you. Having conversations about the history, purpose and future of your organisation can be a great place to start.

Don’t you think team members will feel like sticking around longer when they believe you care?

If engaging with them doesn’t come naturally, you may be surprised what a difference some coaching will make to your confidence. Showing you are willing to try something new can inspire the people around you, too!

About Susan Rochester

BSc MHRM FIML
Susan Rochester has been managing director of Balance at Work since 2006. Susan has a natural tendency to balance analytical thinking with an optimistic outlook to set direction and solve problems. She is an effective facilitator and constantly creates new and more effective ways of doing things, motivated by helping others to achieve their goals.

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What they say about us

"In a challenging role in a new organisation, coaching with Paula was the ideal time to reflect, problem-solve, brainstorm options and arm me with next steps in all areas - from staffing, internal politics and relationships to tackling key initiatives. The sessions were by video and face to face, both equally effective. Using video allowed for easy integration of sessions into my busy workdays without any hassle. Paula’s style of coaching quickly built trust so I felt safe being vulnerable, quickly getting to the heart of a number of issues and propelling me and my performance forward significantly!"

- Executive GM, People and Culture

"The last couple of years at batyr has seen incredible growth and the Balance at Work team has supported us along the way. They have helped us improve leadership skills across the team by helping us source and manage mentors, and even engaging as mentors themselves. As a young and fresh CEO Susan has also supported me personally with genuine feedback and fearless advice to achieve great things.​"

Sam Refshauge - CEO, batyr

"We used the Harrison Assessment tools followed by a debrief with Susan, for career development with staff, which then allowed us to work with Susan to create a customised 360 degree review process. Susan has a wealth of knowledge and is able to offer suggestions and solutions for our company. She is always ready to get involved and takes the time to show her clients the capability of Harrison Assessments. ​"

Jessica Hill - Head of People and Culture, Choice

"Balance at Work are the ideal external partners for us as they completely get what we are trying achieve in the People and Culture space. Their flexibility and responsiveness to our needs has seen the entire 360 approach being a complete success. The online tool and the follow up coaching sessions have been game changers for our business. The buzz in the organisation is outstanding. Love it! Thanks again for being such a great support crew on this key project."

Chris Bulmer - National GM Learning and Development, ISS Australia

"We use Harrison Assessments with our clients to support their recruitment processes. We especially value the comprehensive customisable features that allow us to ensure the best possible fit within a company, team and position. Balance at Work is always one phone call away. We appreciate their valuable input and their coaching solutions have also given great support to our clients."

Benoit Ribe - HR Solutions Manager, Polyglot Group

"The leadership team at Insurance Advisernet engaged Susan from Balance at Work to run our leadership development survey and learning sessions. Susan was very professional in delivering the team and individual strengths and opportunities for growth. Susan's approach was very "non corporate" in style which was refreshing to see. I can't recommend Balance at Work more highly to lead employee and team development sessions."

Shaun Stanfield - Managing Director, Insurance Advisernet

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