Engage Your Staff with these 3 golden rules

There are three simple golden rules to engage your staff.

Follow them if you want to achieve your business objectives.

For your employees to work the way you want them to, they need you to:

1.  Give them something to believe in

Your employees really want to know:

  • Why their job is important
  • Your core values, vision, mission and goals

How have you communicated these to your team? You can start this communication right at the beginning, in your recruitment process.

When your staff feel engaged with what you are trying to achieve, they will be more driven to help your business succeed.

2. Communicate your expectations

Your values, vision and mission are why your business is in the game.

Your organisational chart, policies, procedures, job descriptions and employment contracts are the rules of the game.

You also need to let people know how they fit into the wider picture of the work that is done in your organisation. Set KPIs, meet with them regularly and track their performance to help them succeed.

3.  Make sure they are the best fit for the job

A closer examination of productivity problems often reveals they result from ‘square pegs in round holes’.

We help managers reassess the fitness of key people within their teams and take steps to allow their strengths to shine. This could result in more training or restructuring or may simply lead to shifting some tasks between people.

With the right people in the right positions, you can be confident you have built a winning team.


It’s easier to move forward one step at a time… Start by identifying the strengths you already have within your staff. One way we do this is Harrison Assessments.


Just make sure you are taking steps and moving forward!

Need more help to engage your staff?

With the Harrison Assessments Employee Engagement Survey ensures you will:

  • Get a detailed understanding of how your employees feel about their work.
  • Pinpoint the areas of your organization that need improvement.
  • Retain your top talent with tailored intervention strategies.

About Susan Rochester

Susan Rochester has been managing director of Balance at Work since 2006. Susan has a natural tendency to balance analytical thinking with an optimistic outlook to set direction and solve problems. She is an effective facilitator and constantly creates new and more effective ways of doing things, motivated by helping others to achieve their goals.

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What they say about us

"Wow, what can I say…. I found the Harrison reports to provide remarkable insights into your preferred behaviours and how you cope with stress. This is an invaluable tool for any business owner who wishes to maximise the use of their human capital, and I can highly recommend the use of Harrison Assessments reports with Susan's debrief. It simply works! 😊"

- Christopher Cachia, CEO and Principal, CCA Financial Planning

"Coaching with Ben gave me a great opportunity to reflect and explore strategies, tips, and tools to improve ways of working and to work through opportunities & challenges. I really valued the focused discussion on specific areas to support my growth and development. I highly recommend working with Ben."

- Manager, National NFP

"In a challenging role in a new organisation, coaching with Paula was the ideal time to reflect, problem-solve, brainstorm options and arm me with next steps in all areas - from staffing, internal politics and relationships to tackling key initiatives. The sessions were by video and face to face, both equally effective. Using video allowed for easy integration of sessions into my busy workdays without any hassle. Paula’s style of coaching quickly built trust so I felt safe being vulnerable, quickly getting to the heart of a number of issues and propelling me and my performance forward significantly!"

- Executive GM, People and Culture

"We used the Harrison Assessment tools followed by a debrief with Susan, for career development with staff, which then allowed us to work with Susan to create a customised 360 degree review process. Susan has a wealth of knowledge and is able to offer suggestions and solutions for our company. She is always ready to get involved and takes the time to show her clients the capability of Harrison Assessments. ​"

Jessica Hill - Head of People and Culture, Choice

"Balance at Work are the ideal external partners for us as they completely get what we are trying achieve in the People and Culture space. Their flexibility and responsiveness to our needs has seen the entire 360 approach being a complete success. The online tool and the follow up coaching sessions have been game changers for our business. The buzz in the organisation is outstanding. Love it! Thanks again for being such a great support crew on this key project."

Chris Bulmer - National GM Learning and Development, ISS Australia

"The leadership team at Insurance Advisernet engaged Susan from Balance at Work to run our leadership development survey and learning sessions. Susan was very professional in delivering the team and individual strengths and opportunities for growth. Susan's approach was very "non corporate" in style which was refreshing to see. I can't recommend Balance at Work more highly to lead employee and team development sessions."

Shaun Stanfield - Managing Director, Insurance Advisernet

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