This is the fifth article in a series based on data about skills shortages in the banking and finance sector, collected in the Kelly Skills at Work 2010 study. See our blog for previous articles in this series.
The ability to lead, motivate and inspire others is another skill that was identified as being critical to success, yet in short supply among local mid to senior level managers.
In the previous article, we looked at the importance and definition of strategic thinking. A related basic people management skill is to ensure your staff have the right skills and personal attitudes to deliver on your business strategy.
To be successful as a leader, managers need to be willing to explore and use different ways to:
Plenty of information exists on how to manage people by applying active listening, coaching and delegation techniques, as you will find if you do an internet search on any of these terms.
What is harder to find out is how to negotiate the more subtle aspects of keeping people engaged and committed.
This is not ‘book learning’ but instead comes down to being self-aware and sensitive to the preferences and needs of others. The real skill is in knowing when you need to get help and learn more, both about yourself and about others.
‘Employee loyalty, motivation and trust in the organisation all suffer if leaders and managers are careless about the way they treat people.’
Where do you think you stand? Could the way you treat people be affecting your bottom line?
Hint: The answer is always ‘Yes’ – but the impact may be positive or negative in your organisation!
We provide our clients with specialised tools and coaching for both the practical aspects of people management and f0r developing the self-awareness required to be able to manage people well.
Which part of people management could you use some help with right now?
"In a challenging role in a new organisation, coaching with Paula was the ideal time to reflect, problem-solve, brainstorm options and arm me with next steps in all areas - from staffing, internal politics and relationships to tackling key initiatives. The sessions were by video and face to face, both equally effective. Using video allowed for easy integration of sessions into my busy workdays without any hassle. Paula’s style of coaching quickly built trust so I felt safe being vulnerable, quickly getting to the heart of a number of issues and propelling me and my performance forward significantly!"
- Executive GM, People and Culture
"The last couple of years at batyr has seen incredible growth and the Balance at Work team has supported us along the way. They have helped us improve leadership skills across the team by helping us source and manage mentors, and even engaging as mentors themselves. As a young and fresh CEO Susan has also supported me personally with genuine feedback and fearless advice to achieve great things."
Sam Refshauge - CEO, batyr
"We used the Harrison Assessment tools followed by a debrief with Susan, for career development with staff, which then allowed us to work with Susan to create a customised 360 degree review process. Susan has a wealth of knowledge and is able to offer suggestions and solutions for our company. She is always ready to get involved and takes the time to show her clients the capability of Harrison Assessments. "
Jessica Hill - Head of People and Culture, Choice
"Balance at Work are the ideal external partners for us as they completely get what we are trying achieve in the People and Culture space. Their flexibility and responsiveness to our needs has seen the entire 360 approach being a complete success. The online tool and the follow up coaching sessions have been game changers for our business. The buzz in the organisation is outstanding. Love it! Thanks again for being such a great support crew on this key project."
Chris Bulmer - National GM Learning and Development, ISS Australia
"We use Harrison Assessments with our clients to support their recruitment processes. We especially value the comprehensive customisable features that allow us to ensure the best possible fit within a company, team and position. Balance at Work is always one phone call away. We appreciate their valuable input and their coaching solutions have also given great support to our clients."
Benoit Ribe - HR Solutions Manager, Polyglot Group
"The leadership team at Insurance Advisernet engaged Susan from Balance at Work to run our leadership development survey and learning sessions. Susan was very professional in delivering the team and individual strengths and opportunities for growth. Susan's approach was very "non corporate" in style which was refreshing to see. I can't recommend Balance at Work more highly to lead employee and team development sessions."
Shaun Stanfield - Managing Director, Insurance Advisernet