We love our clients!

Here's what they have to say about us...

Insurance brokerage knows how to 'employ the right staff in the right position first time round'

When Darin Dunstan was recruited as General Manager of SRG Corporate in Perth WA, our assessment tool was part of the decision process.  Now Darin uses our services in recruitment support and employer education.  Darin says:

Balance at Work has been an invaluable resource to our firm - through both the great information provided to us (such as in webinars) and through the profiling tool in particular. We have been able to assess would be new employees with a level of expertise that you would normally only get from having your own HR department or from paying expensive fees to recruitment agencies. The level of service provided by Susan is always very good and turnaround times are very short. I would recommend to anyone who wants to employ the right staff in the right position first time round, to use Balance at Work.

Dealer group shareholder describes the value of an independent coach

Tony Carlyon of Carlyon Financial Services, a Matrix practice in Cronulla NSW, has been coached by Balance at Work for many years.  Tony told us:

Susan Rochester from Balance at Work has been my Business Coach for more than 5 years and I'm very happy with her services. As she is independent I can share confidential information with her as I'm aware that any suggestions she may make regarding them would be in my best interest . I feel other advisers who use Business Coaches employed by their Licencees might not be able to say the same as there could be a conflict of interest if what might be best for the adviser might affect the Licencee . An example of this might be if the adviser is unhappy with his/her present arrangements and is thinking about moving to another Licencee. I believe Susan could give unbiased opinions in instances like this. Through my MDRT involvement I have heard many Business Coaches speak over the years both here and in America and Susan is always willing to help me adapt any of their ideas which I like into my business procedures. I meet with her on a monthly basis and I've found this to be very beneficial in helping me keep on track to achieve my business goals.

Financial planning practice takes a 'short cut' to high staff performance for a new recruit

Bernard Fehon of Tactical Solutions, in Penrith NSW, indentified the potential of Harrison Assessments for use in the induction phase of a new office manager. The new employee was happy to complete the online questionnaire in her first week on the job. Bernard received reports detailing the new recruit’s strengths, work preferences and interests.

The reports, together with face to face debriefing that included the employee, helped her make a smooth transition into the business. Staff motivation patterns and staff development strategies can be developed for this employee moving forward.  Bernard said:

Reviewing the assessment reports was like taking a short cut to getting to know our new office manager and settling her into the role. She has now completed her probation period and is progressing well, thanks to realistic expectations on both sides.

Accounting and financial planning firm understands and consolidates team

Matthew Prentice, as Partner of Precipio in North Sydney, called us on a recommendation from another Harrison Assessments user.

We were referred to Susan by a professional colleague who found Harrison Assessments to be invaluable to their practice. We are delighted to have had a similar experience with Susan too. Susan’s in-depth knowledge of employee assessment and appraisal tools including Harrison Assessments has been illuminating to our Firm’s staff at all levels, including Partners, Managers and professional and administration staff. We look forward to retaining Susan’s services and continuing our talent development.

An objective assessment makes selection easier

We worked with Ian Walsh of PlanWell Financial Services in Brisbane to determine the right industry-specific template we would use to assess the candidate’s suitability for the role of Office Manager. Within hours of her completing the online questionnaire, we were able to provide detailed reports.

With our comprehensive Job Success Analysis report, an Interview Guide and the How to Attract this Candidate report, the decision was easy.  This is what Ian had to say:

Although we were pretty sure we had the right person, the assessment reports gave us details of specific traits relevant to the role, as well as an overall job fit score and advice on how to manage and motivate the employee. The added confidence this gives when you’re investing in a new employee can’t be underestimated.